Return Policy

Verona Wines Sdn Bhd ( strives to provide the utmost care and attention to our Clients and all of our products available. If individuals find that the goods received are damaged or have a ‘corked’ wine, do get in contact with us within 72 hours of receiving the goods and we will happily replace it. Individuals may notify on the damaged goods through:

  • Call / E – Mail / WhatsApp and return the damaged item to Verona Wines Outlet within 7 days of receiving your order.
  • Individuals will be contacted via Call / E – Email after assessment of product, where an *exchange or refund would be offered*.
  • Goods that are on promotion (with a discount / slashed price), are not exchangeable, returnable, or refundable.

Terms / “*” Indication: “Corked” Bottles returned should still all of its original contents, with a minimum of half full as it would assist on the assessment of the goods. Empty bottles will not be eligible for replacement. Bottles of Whiskey / Liquor / Imported Water which are opened are not returnable. Verona Wines Sdn Bhd ( reserves the right to refuse to offer a replacement or a refund, due to unreasonable grounds provided by the Client / Consumer.

NOTE: Refund Policy does not apply to self-pick-up orders as individuals are advised to inspect the goods received before leaving the premises.