Verona Wines Sdn Bhd (www.veronawines.com.my) strives to provide the utmost care and attention to our Clients and all of our products available. If individuals find that the goods received are damaged or have a ‘corked’ wine, do get in contact with us within 72 hours of receiving the goods and we will happily replace it. Individuals may notify on the damaged goods through:
- Call / E – Mail / WhatsApp and return the damaged item to Verona Wines Outlet within 7 days of receiving your order.
- Individuals will be contacted via Call / E – Email after assessment of product, where an *exchange or refund would be offered*.
- Goods that are on promotion (with a discount / slashed price), are not exchangeable, returnable, or refundable.
Terms / “*” Indication: “Corked” Bottles returned should still all of its original contents, with a minimum of half full as it would assist on the assessment of the goods. Empty bottles will not be eligible for replacement. Bottles of Whiskey / Liquor / Imported Water which are opened are not returnable. Verona Wines Sdn Bhd (www.veronawines.com.my) reserves the right to refuse to offer a replacement or a refund, due to unreasonable grounds provided by the Client / Consumer.
NOTE: Refund Policy does not apply to self-pick-up orders as individuals are advised to inspect the goods received before leaving the premises.
+603 7669 7072
verona.wines
